Catching 
 Patterns

Effective Date: 10th April 2025
 

Your privacy is important to us. This Privacy Policy outlines how Catching Patterns ("we", "us", "our") collects, uses, stores, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
 

1. Who We Are

Catching Patterns is the therapy practice of Racquel Barnes, offering Cognitive Behavioural Therapy (CBT) and related mental health services in the UK.

Website: www.catchingpatterns.co.uk
Email: CatchingPatternsCBT@hotmail.com

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2. What Data We Collect

We may collect and process the following personal information:
 

a) General Contact Information

• Name

• Email address

• Phone number

• Enquiry details submitted through our website or by phone/email
   

b) Therapy-Specific Information

• Date of birth

• Medical history

• Mental health history

• GP details

• Session notes

• Assessment forms or outcome measures (e.g., PHQ-9, GAD-7)
   

c) Website Usage Data

• IP address

• Browser type and version

• Referring website

• Pages visited and duration of visit

• Cookies and usage analytics
   

3. How We Use Your Data

We use your personal information to:

• Respond to enquiries and provide therapy services

• Communicate regarding appointments, fees, and therapeutic matters

• Maintain clinical records as required by professional and legal standards

• Monitor the effectiveness of therapy (e.g., via questionnaires)

• Improve website performance and user experience

We will never sell or share your personal data for marketing purposes.
 

4. Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Consent – for enquiries and initial contact.

• Contract – to provide and manage therapy services.

• Legal obligation – to maintain appropriate records in line with professional regulations.

• Vital interests or public task – where there is risk of harm to self or others.
   

5. Data Storage and Security

Your data is stored securely in encrypted digital formats and/or locked physical storage. We take appropriate technical and organisational measures to ensure your data is protected against loss, misuse, or unauthorised access.
 

6. Data Sharing

We only share personal information in the following exceptional cases:

• With your explicit consent (e.g., referral to another health professional).

• If there is a risk of serious harm to you or others.

• If required by law or court order.

• To report serious criminal offences as required by law.

Where information is shared, it will be limited to what is necessary.
 

7. Data Retention

Clinical records are retained for a minimum of 7 years from the date of the last session, or until the client turns 25 (if under 18), in line with professional guidelines. After this period, records will be securely destroyed.
 

8. Your Rights

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure of your data (in certain cases)

• Object to or restrict processing

• Data portability (where applicable)

• Withdraw consent at any time (where processing is based on consent)

• Lodge a complaint with the Information Commissioner’s Office (ICO)
  (www.ico.org.uk)

To exercise your rights, please contact: CatchingPatternsCBT@hotmail.com

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9. Cookies

Our website uses cookies to improve user experience and collect anonymous analytics. By using our site, you consent to our use of cookies. You can control cookie settings in your browser.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, notified via email or on the website.

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If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

Catching Patterns – Racquel Barnes
Email: CatchingPatternsCBT@hotmail.com
Website: www.catchingpatterns.co.uk