Refund Policy

Effective Date: 10th April 2025

This Refund Policy outlines the conditions under which refunds may be issued for services provided by Catching Patterns via www.catchingpatterns.co.uk.

1. Therapy Session Refunds

Refunds for therapy sessions will only be considered under exceptional circumstances and at the sole discretion of Racquel Barnes.
If a session is cancelled by the client with at least 2 days/48hours notice, no charge will be made and any advance payment may be refunded or credited toward a future session.
If a session is cancelled with less than 2 days/ 48 hours’ notice or missed entirely (non-attendance), the full session fee is non-refundable, unless due to exceptional circumstances.
If Catching Patterns needs to cancel a session (e.g., due to illness or unforeseen events), clients will be offered either:
- A full refund for any pre-paid amount, or
- The option to reschedule the session at no additional cost.

2. Refunds for Packages or Block Bookings

Where therapy sessions are booked as part of a block or package, unused sessions may be refundable at the discretion of Catching Patterns, provided 24 hours’ notice is given.
Refunds for partially used packages will be calculated based on the number of sessions already used and may be subject to an administrative fee.

If you cancel your place in a workshop or group session more than 7 days in advance, a full refund will be issued.
Cancellations made within 7 days of the start date are non-refundable, unless your place can be filled from a waiting list or under exceptional circumstances.
If Catching Patterns cancels the event, all participants will receive a full refund.

Refunds are not available for digital downloads or online resources unless the product is proven to be faulty or not as described.
If you experience technical difficulties accessing a product, please contact us for support before requesting a refund.